The statistic shows the preferred social media platforms of U.S. consumers to interact with a company's customer service team in 2015, by generation. During the survey, 78 percent of Millennials cited Facebook as a preferred social media platform to contact a company's customer service team.
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Salesforce.com. (June 25, 2015). Social media platforms preferred as a customer service outlet in the U.S. in 2015, by generation* [Graph]. In Statista. Retrieved June 03, 2025, from https://www.statista.com/statistics/526301/preferred-social-media-customer-services-us/
Salesforce.com. "Social media platforms preferred as a customer service outlet in the U.S. in 2015, by generation* ." Chart. June 25, 2015. Statista. Accessed June 03, 2025. https://www.statista.com/statistics/526301/preferred-social-media-customer-services-us/
Salesforce.com. (2015). Social media platforms preferred as a customer service outlet in the U.S. in 2015, by generation* . Statista. Statista Inc.. Accessed: June 03, 2025. https://www.statista.com/statistics/526301/preferred-social-media-customer-services-us/
Salesforce.com. "Social Media Platforms Preferred as a Customer Service Outlet in The U.S. in 2015, by Generation* ." Statista, Statista Inc., 25 Jun 2015, https://www.statista.com/statistics/526301/preferred-social-media-customer-services-us/
Salesforce.com, Social media platforms preferred as a customer service outlet in the U.S. in 2015, by generation* Statista, https://www.statista.com/statistics/526301/preferred-social-media-customer-services-us/ (last visited June 03, 2025)
Social media platforms preferred as a customer service outlet in the U.S. in 2015, by generation* [Graph], Salesforce.com, June 25, 2015. [Online]. Available: https://www.statista.com/statistics/526301/preferred-social-media-customer-services-us/
