The statistic shows an evaluation of Marks & Spencer's performance according to shoppers in the United Kingdom in 2015. M&S performed high on product quality with 92 percent of participants rating it a 4 or 5.
How would you rate M&S on convenience, value for money, product quality, customer service and product availability?*
* This question was phrased by the source as follows: "How would you rate these retailers on convenience, value for money, product quality, customer service and product availability? Please use a 1-5 scale with 1 being the worst and 5 being the best."
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Harris Interactive. (July 9, 2015). How would you rate M&S on convenience, value for money, product quality, customer service and product availability?* [Graph]. In Statista. Retrieved June 11, 2025, from https://www.statista.com/statistics/534719/uk-premium-brands-mands-performance-customer-evaluation/
Harris Interactive. "How would you rate M&S on convenience, value for money, product quality, customer service and product availability?*." Chart. July 9, 2015. Statista. Accessed June 11, 2025. https://www.statista.com/statistics/534719/uk-premium-brands-mands-performance-customer-evaluation/
Harris Interactive. (2015). How would you rate M&S on convenience, value for money, product quality, customer service and product availability?*. Statista. Statista Inc.. Accessed: June 11, 2025. https://www.statista.com/statistics/534719/uk-premium-brands-mands-performance-customer-evaluation/
Harris Interactive. "How Would You Rate M&s on Convenience, Value for Money, Product Quality, Customer Service and Product Availability?*." Statista, Statista Inc., 9 Jul 2015, https://www.statista.com/statistics/534719/uk-premium-brands-mands-performance-customer-evaluation/
Harris Interactive, How would you rate M&S on convenience, value for money, product quality, customer service and product availability?* Statista, https://www.statista.com/statistics/534719/uk-premium-brands-mands-performance-customer-evaluation/ (last visited June 11, 2025)
How would you rate M&S on convenience, value for money, product quality, customer service and product availability?* [Graph], Harris Interactive, July 9, 2015. [Online]. Available: https://www.statista.com/statistics/534719/uk-premium-brands-mands-performance-customer-evaluation/
