Type of online purchases by individuals in the Netherlands 2019, by employment status

Which goods or services have you ordered online in the previous 12 months?

CharacteristicWorking populationNon working population
Food products, cosmetics, cleaning products 39.9% 17.3%
Medication 10.5% 7%
Clothes and sports articles 68.2% 33.5%
Digital study or teaching material 17.7% 7.1%
Film, music 22.2% 8.8%
Books, magazines, newspapers 38.5% 18.5%
Telecommunication services 30% 16.4%
Soft-/Hardware and electrical appliances 37% 19.1%
Household goods and appliances 47% 22%
Travel and accommodation 66.4% 27.1%
Financial products or services 45.6% 20.4%
Tickets for events 60.7% 25.7%
Other purchases 44.2% 22.8%
Created with Highcharts 7.2.2Share of individuals17.3%17.3%7%7%33.5%33.5%7.1%7.1%8.8%8.8%18.5%18.5%16.4%16.4%19.1%19.1%22%22%27.1%27.1%20.4%20.4%25.7%25.7%22.8%22.8%39.9%39.9%10.5%10.5%68.2%68.2%17.7%17.7%22.2%22.2%38.5%38.5%30%30%37%37%47%47%66.4%66.4%45.6%45.6%60.7%60.7%44.2%44.2%Working populationNon working populationFood products, cosmetics, cleaning productsMedicationClothes and sports articlesDigital study or teaching materialFilm, musicBooks, magazines, newspapersTelecommunication servicesSoft-/Hardware and electrical appliancesHousehold goods and appliancesTravel and accommodationFinancial products or servicesTickets for eventsOther purchases
0%5%10%15%20%25%30%35%40%45%50%55%60%65%70%75%80%
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Source

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Release date

October 2019

Region

Netherlands

Survey time period

2019

Number of respondents

4,500 respondents

Age group

15 to 74 years old

Special properties

not including people in institutions, facilities and shelters

Method of interview

Computer-assisted telephone interviews (CATI)

Supplementary notes

Original survey question: "Could you indicate for the following goods or services if you have ordered or purchased them in the previous 12 months for private use?"

Multiple answers were possible.

The source explains: "Online purchases are goods that have been purchased via an internet browser or an app. Goods that were bought via SMS, MMS or e-mail are not included as online purchases."

Working population defined by source as: "respondents of 15 years and older with paid employment of at least one hour." Non-working population is defined as: "respondents of 15 years and older without paid employment".
Moreover, the source adds 12 to 15 year olds are not included in the questions about employment.

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5

Purchase decision

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Customer satisfaction

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Online payment

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Further related statistics

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