Airline passengers' satisfaction rate by processing steps and type of passenger

Published by Statista Research Department, Dec 7, 2024
This statistic shows the result of a 2020 survey among airline passengers regarding their travel satisfaction rate, based on the stage of their journey and passenger type. The results show a 8.69 satisfaction rate among passengers using technology while on board in comparison with non-technology users who reported a 8.12 satisfaction rate.

Passenger satisfaction rate during their journey in 2019, sorted by processing steps and type of passenger

CharacteristicPassengers using technologyNon-technology users
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Showing entries 1 to 10 (10 entries in total)
Statistic: Passenger satisfaction rate during their journey in 2019, sorted by processing steps and type of passenger

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Release date

December 2020

Region

Worldwide

Survey time period

Q1 2020

Number of respondents

6,813 respondents

Special properties

passengers must have traveled at least once in the previous three months and through a large or regional airport.

Method of interview

Online survey

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Statistics on " Airports 4.0 "

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6

Technology at airports

4

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4

Bag drop and collection

4

Boarding and inflight

6

Outlook

5

Further related statistics

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Topics

Airports 4.0Passenger airlinesInternet of Things (IoT)Airline passenger experience in the U.S.
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