Method used to contact mobile service providers in the UK 2018

Published by
Petroc Taylor,
Jul 7, 2025
This statistic displays the share of methods customers used to contact mobile service providers in the United Kingdom (UK) in 2018. The majority of respondents, which corresponded to ** percent, contacted their provider on the phone.
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Share of methods used by customers to contact mobile service providers in the United Kingdom (UK) in 2018

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Source

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Release date

April 2019

Region

United Kingdom

Survey time period

December 2018 to January 2019

Number of respondents

3,027 respondents

Special properties

All who complained about mobile services in the past 6 months

Method of interview

Online survey

Supplementary notes

This question was phrased by the source as follows: "In dealing with [provider] about this complaint did you contact them…?"

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