This statistic displays the type of issue for pay TV users during their most recent contact with their service providers in the United Kingdom (UK) in 2018, broken down by provider. ** percent of all Pay TV customers complained about billing and customer service issues.
All who complained about cable, satellite or any other TV service in the past 6 months
Method of interview
Omnibus survey
Supplementary notes
This question was phrased by the source as follows: "And thinking of the most recent complaint you had to contact [company] about, which one of the following categories did the issue fall into? Was it to do with…'"
*Base varies: BT (300), Sky (615), TalkTalk (252), Virgin Media (492).
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Ofcom. (April 30, 2019). Type of issues pay TV users would contact their provider for during most recent contact in the United Kingdom (UK) in 2018, broken down by provider [Graph]. In Statista. Retrieved July 11, 2025, from https://www.statista.com/statistics/649400/type-of-issues-pay-tv-users-would-contact-their-provider-for-uk-by-provider/
Ofcom. "Type of issues pay TV users would contact their provider for during most recent contact in the United Kingdom (UK) in 2018, broken down by provider." Chart. April 30, 2019. Statista. Accessed July 11, 2025. https://www.statista.com/statistics/649400/type-of-issues-pay-tv-users-would-contact-their-provider-for-uk-by-provider/
Ofcom. (2019). Type of issues pay TV users would contact their provider for during most recent contact in the United Kingdom (UK) in 2018, broken down by provider. Statista. Statista Inc.. Accessed: July 11, 2025. https://www.statista.com/statistics/649400/type-of-issues-pay-tv-users-would-contact-their-provider-for-uk-by-provider/
Ofcom. "Type of Issues Pay Tv Users Would Contact Their Provider for during Most Recent Contact in The United Kingdom (Uk) in 2018, Broken down by Provider." Statista, Statista Inc., 30 Apr 2019, https://www.statista.com/statistics/649400/type-of-issues-pay-tv-users-would-contact-their-provider-for-uk-by-provider/
Ofcom, Type of issues pay TV users would contact their provider for during most recent contact in the United Kingdom (UK) in 2018, broken down by provider Statista, https://www.statista.com/statistics/649400/type-of-issues-pay-tv-users-would-contact-their-provider-for-uk-by-provider/ (last visited July 11, 2025)
Type of issues pay TV users would contact their provider for during most recent contact in the United Kingdom (UK) in 2018, broken down by provider [Graph], Ofcom, April 30, 2019. [Online]. Available: https://www.statista.com/statistics/649400/type-of-issues-pay-tv-users-would-contact-their-provider-for-uk-by-provider/
