This statistic displays the share of BT broadband users whose service issue was completely resolved in one contact with their provider in the United Kingdom (UK) from 2013 to 2018. 31 percent of respondents who complained got their complaints resolved in their first contact with BT in 2018.
Share of BT customers whose broadband issue was resolved during their first contact with BT in the United Kingdom (UK) from 2013 to 2018
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Share of BT customers whose broadband issue was resolved during their first contact with BT in the United Kingdom (UK) from 2013 to 2018
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all BT customers who complained about broadband service in the past 6 months whose issue was completely resolved
Method of interview
Online survey
Supplementary notes
This question was phrased by the source as follows: "How many times have you been in contact with [provider] in relation to this particular complaint so far?''
*604 is the number of respondents for the 2018 Quality of customer service report only, not 2013, 2014, 2015 nor 2016.
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Ofcom. (April 30, 2019). Share of BT customers whose broadband issue was resolved during their first contact with BT in the United Kingdom (UK) from 2013 to 2018 [Graph]. In Statista. Retrieved June 04, 2025, from https://www.statista.com/statistics/649519/share-of-bt-customers-whose-broadband-issue-was-resolved-on-first-contact-uk/
Ofcom. "Share of BT customers whose broadband issue was resolved during their first contact with BT in the United Kingdom (UK) from 2013 to 2018." Chart. April 30, 2019. Statista. Accessed June 04, 2025. https://www.statista.com/statistics/649519/share-of-bt-customers-whose-broadband-issue-was-resolved-on-first-contact-uk/
Ofcom. (2019). Share of BT customers whose broadband issue was resolved during their first contact with BT in the United Kingdom (UK) from 2013 to 2018. Statista. Statista Inc.. Accessed: June 04, 2025. https://www.statista.com/statistics/649519/share-of-bt-customers-whose-broadband-issue-was-resolved-on-first-contact-uk/
Ofcom. "Share of Bt Customers Whose Broadband Issue Was Resolved during Their First Contact with Bt in The United Kingdom (Uk) from 2013 to 2018." Statista, Statista Inc., 30 Apr 2019, https://www.statista.com/statistics/649519/share-of-bt-customers-whose-broadband-issue-was-resolved-on-first-contact-uk/
Ofcom, Share of BT customers whose broadband issue was resolved during their first contact with BT in the United Kingdom (UK) from 2013 to 2018 Statista, https://www.statista.com/statistics/649519/share-of-bt-customers-whose-broadband-issue-was-resolved-on-first-contact-uk/ (last visited June 04, 2025)
Share of BT customers whose broadband issue was resolved during their first contact with BT in the United Kingdom (UK) from 2013 to 2018 [Graph], Ofcom, April 30, 2019. [Online]. Available: https://www.statista.com/statistics/649519/share-of-bt-customers-whose-broadband-issue-was-resolved-on-first-contact-uk/
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