In 2024, Shinsegae Group's E-mart scored the highest score with the National Customer Satisfaction Index (NCSI) of hypermarkets in South Korea at 78 points out of 100 index points. Homeplus and Lotte Mart followed with 77 index points, each.
National Customer Satisfaction Index (NCSI) of hypermarkets in South Korea in 2024
Korea Productivity Center defines the National Consumer Satisfaction Index as an "index of satisfaction level evaluated by customers who have used the domestically and internationally produced products and services sold to final customers at home, measured and quantified based on modeling."
The source does not give a publication date, the publication date used here is therefore the date of data access.
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KPC . (January 27, 2025). National Customer Satisfaction Index (NCSI) of hypermarkets in South Korea in 2024 [Graph]. In Statista. Retrieved May 06, 2025, from https://www.statista.com/statistics/670344/south-korea-hypermarket-customer-satisfaction-index/
KPC . "National Customer Satisfaction Index (NCSI) of hypermarkets in South Korea in 2024." Chart. January 27, 2025. Statista. Accessed May 06, 2025. https://www.statista.com/statistics/670344/south-korea-hypermarket-customer-satisfaction-index/
KPC . (2025). National Customer Satisfaction Index (NCSI) of hypermarkets in South Korea in 2024. Statista. Statista Inc.. Accessed: May 06, 2025. https://www.statista.com/statistics/670344/south-korea-hypermarket-customer-satisfaction-index/
KPC . "National Customer Satisfaction Index (Ncsi) of Hypermarkets in South Korea in 2024." Statista, Statista Inc., 27 Jan 2025, https://www.statista.com/statistics/670344/south-korea-hypermarket-customer-satisfaction-index/
KPC , National Customer Satisfaction Index (NCSI) of hypermarkets in South Korea in 2024 Statista, https://www.statista.com/statistics/670344/south-korea-hypermarket-customer-satisfaction-index/ (last visited May 06, 2025)
National Customer Satisfaction Index (NCSI) of hypermarkets in South Korea in 2024 [Graph], KPC , January 27, 2025. [Online]. Available: https://www.statista.com/statistics/670344/south-korea-hypermarket-customer-satisfaction-index/
