A 2023 survey among internet users in the United Kingdom (UK) found that 81 percent of the respondents had ever used online banking or paid bills online. Among the common activities was looking online for public services information on government sites, with 62 percent of the respondents ever carrying out that activity.
Most common online activities among internet users in the United Kingdom (UK) in 2023
Characteristic
Share of respondents
Complete government processes online (e.g. update Universal Credit, renew a driving licence etc.)
55%
Find information for your leisure time including cinema, live music, theatre, museums etc.
67%
Finding/downloading information for work/business/school/college/university
49%
Look at job opportunities or apply for a job online
42%
Look online for public services information on government sites (e.g. gov.uk/ni.direct or HMRC)
62%
Online banking or paying bills online (e.g. transferring money between accounts, managing mortgage or other payments, checking or paying bills)
81%
Pay online for your council tax or for another local council service (e.g. parking ticket, congestion charge etc.)
52%
Sign an online petition or use a campaigning website (e.g. charge.org)
31%
None of these
5%
0%10%20%30%40%50%60%70%80%90%
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Ofcom. (January 18, 2024). Most common online activities among internet users in the United Kingdom (UK) in 2023 [Graph]. In Statista. Retrieved May 18, 2025, from https://www.statista.com/statistics/707851/leading-online-activities-in-the-united-kingdom/
Ofcom. "Most common online activities among internet users in the United Kingdom (UK) in 2023." Chart. January 18, 2024. Statista. Accessed May 18, 2025. https://www.statista.com/statistics/707851/leading-online-activities-in-the-united-kingdom/
Ofcom. (2024). Most common online activities among internet users in the United Kingdom (UK) in 2023. Statista. Statista Inc.. Accessed: May 18, 2025. https://www.statista.com/statistics/707851/leading-online-activities-in-the-united-kingdom/
Ofcom. "Most Common Online Activities among Internet Users in The United Kingdom (Uk) in 2023." Statista, Statista Inc., 18 Jan 2024, https://www.statista.com/statistics/707851/leading-online-activities-in-the-united-kingdom/
Ofcom, Most common online activities among internet users in the United Kingdom (UK) in 2023 Statista, https://www.statista.com/statistics/707851/leading-online-activities-in-the-united-kingdom/ (last visited May 18, 2025)
Most common online activities among internet users in the United Kingdom (UK) in 2023 [Graph], Ofcom, January 18, 2024. [Online]. Available: https://www.statista.com/statistics/707851/leading-online-activities-in-the-united-kingdom/
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