This statistic presents information on the share of mobile payment users in the United States who experienced any difficulties while using mobile wallets at retail locations. During the December 2017 survey, it was found that 35 percent of respondents had difficulties when attempting to use mobile wallets to pay for goods or services in-store.
Have you experienced any difficulties when attempting to use mobile wallets to pay for goods or services at retail locations?
Characteristic
Share of respondents
Yes
35%
No
65%
0%10%20%30%40%50%60%70%80%
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Worldpay. (January 8, 2018). Have you experienced any difficulties when attempting to use mobile wallets to pay for goods or services at retail locations? [Graph]. In Statista. Retrieved June 01, 2025, from https://www.statista.com/statistics/712927/in-store-mobile-payment-difficulties-usa/
Worldpay. "Have you experienced any difficulties when attempting to use mobile wallets to pay for goods or services at retail locations? ." Chart. January 8, 2018. Statista. Accessed June 01, 2025. https://www.statista.com/statistics/712927/in-store-mobile-payment-difficulties-usa/
Worldpay. (2018). Have you experienced any difficulties when attempting to use mobile wallets to pay for goods or services at retail locations? . Statista. Statista Inc.. Accessed: June 01, 2025. https://www.statista.com/statistics/712927/in-store-mobile-payment-difficulties-usa/
Worldpay. "Have You Experienced Any Difficulties When Attempting to Use Mobile Wallets to Pay for Goods or Services at Retail Locations? ." Statista, Statista Inc., 8 Jan 2018, https://www.statista.com/statistics/712927/in-store-mobile-payment-difficulties-usa/
Worldpay, Have you experienced any difficulties when attempting to use mobile wallets to pay for goods or services at retail locations? Statista, https://www.statista.com/statistics/712927/in-store-mobile-payment-difficulties-usa/ (last visited June 01, 2025)
Have you experienced any difficulties when attempting to use mobile wallets to pay for goods or services at retail locations? [Graph], Worldpay, January 8, 2018. [Online]. Available: https://www.statista.com/statistics/712927/in-store-mobile-payment-difficulties-usa/
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