Top use case of artificial intelligence (AI) in global enterprises 2020

Published by
Bergur Thormundsson,
Jun 30, 2025

The top two use cases of artificial intelligence (AI) among enterprises worldwide in 2020 are automated customer service agents and sales process recommendation and automation, both with a combined market share of close to ** percent. These use cases are aimed at delivering a better customer experience and helping employees to get better at their jobs.

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Leading use cases of artificial intelligence (AI) worldwide in 2020

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Release date

August 2020

Region

Worldwide

Survey time period

2020

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