Consumers likely to buy more online if returns were free in the U.S. 2022

Published by Statista Research Department, Mar 24, 2025
According to a 2022 survey, nearly two-thirds (63 percent) of U.S. shoppers would be much more likely to shop at an online store if returns were offered free of charge. In addition, a quarter of respondents said they were a little more likely to make online purchases if they could return them at no additional cost. Meanwhile, 13 percent said this would have no impact at all.

Likelihood that consumers would buy more from an online stores offering free returns in the United States in 2022

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Sources

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Release date

December 2022

Region

United States

Survey time period

September 8 to 19, 2022

Number of respondents

2,002 respondents

Special properties

consumers who returned an online purchase within the past year

Supplementary notes

The source does not specify the age of respondents or type of survey.

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Statistics on " E-commerce in the United States "

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Overview

7

Segments

6

Leading players

8

Online shoppers

6

Device usage

6

Online traffic & mobile apps

6

Further related statistics

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