Global cost component of BPO by type 2017

Published by
Ahmed Sherif,
Jul 7, 2023
The statistic shows the cost component breakdown for the the business process outsourcing industry worldwide, as of 2017, by type. In the case of automated BPO, half of the costs go to robots whereas human staff only account for three percent of the overall costs.

Distribution of business process outsourcing (BPO) cost components, as of 2017, by type

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Release date

September 2017

Region

Worldwide

Survey time period

2017

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Business process outsourcing industry worldwideIT outsourcing industryConsulting industry in the U.S.
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