Customer satisfaction for Systembolaget in Sweden 2010-2023

Published by M. Ridder, Jan 17, 2025

This statistic shows the Customer Satisfaction Index (CSI) for Systembolaget in Sweden from 2010 to 2023. In 2023, the Customer Satisfaction Index of Systembolaget measured 80.3 out of 100.

Customer Satisfaction Index (CSI) for Systembolaget in Sweden from 2010 to 2023

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Release date

May 2024

Region

Sweden

Survey time period

2010 to 2023

Supplementary notes

In Sweden, beverages with an alcohol content higher than 3.5% are only allowed to be sold by Systembolaget, a government-owned chain of liquor stores.

Customer Satisfaction Index measures how customers perceive Systembolaget’s services.

Some figures have been taken from previous publications.


*For this year's second survey, customers were contacted both via an external web panel and via a temporary Systembolaget panel

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