This statistic shows the benefits customers in the United States expect to enjoy if chatbots were available for the online services they use as of November 2017. During the survey, 64 percent of the respondents stated that they expect to enjoy 24 hour service.
If chatbots were available (and working effectively) for the online services that you use, which of these benefits would you expect to enjoy?
Adjust the presentation of the statistic and data points.
Share the statistic on social media channels or embed the statistic in your
website using "Embed Code", where available.
Cite this statistic and select one of the following formats: APA, Chicago, Harvard, MLA & Bluebook.
Print the statistic including description and metadata.
Chart type
If chatbots were available (and working effectively) for the online services that you use, which of these benefits would you expect to enjoy?
Share this statistic
You have no right to use this feature.
Make sure to contact us if you are interested in scientific citation.
You can upgrade your account to enable this functionality for all statistics.
This feature is not available with your current account.Request access
Learn more about how Statista can support your business.
Drift. (January 22, 2018). If chatbots were available (and working effectively) for the online services that you use, which of these benefits would you expect to enjoy? [Graph]. In Statista. Retrieved May 22, 2025, from https://www.statista.com/statistics/818859/chatbot-usage-benefits-customers-expect-to-enjoy-us/
Drift. "If chatbots were available (and working effectively) for the online services that you use, which of these benefits would you expect to enjoy?." Chart. January 22, 2018. Statista. Accessed May 22, 2025. https://www.statista.com/statistics/818859/chatbot-usage-benefits-customers-expect-to-enjoy-us/
Drift. (2018). If chatbots were available (and working effectively) for the online services that you use, which of these benefits would you expect to enjoy?. Statista. Statista Inc.. Accessed: May 22, 2025. https://www.statista.com/statistics/818859/chatbot-usage-benefits-customers-expect-to-enjoy-us/
Drift. "If Chatbots Were Available (and Working Effectively) for The Online Services That You Use, Which of These Benefits Would You Expect to Enjoy?." Statista, Statista Inc., 22 Jan 2018, https://www.statista.com/statistics/818859/chatbot-usage-benefits-customers-expect-to-enjoy-us/
Drift, If chatbots were available (and working effectively) for the online services that you use, which of these benefits would you expect to enjoy? Statista, https://www.statista.com/statistics/818859/chatbot-usage-benefits-customers-expect-to-enjoy-us/ (last visited May 22, 2025)
If chatbots were available (and working effectively) for the online services that you use, which of these benefits would you expect to enjoy? [Graph], Drift, January 22, 2018. [Online]. Available: https://www.statista.com/statistics/818859/chatbot-usage-benefits-customers-expect-to-enjoy-us/
Profit from additional features with an Employee Account
Please create an employee account to be able to mark statistics as favorites.
Then you can access your favorite statistics via the star in the header.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
