This statistic shows the ACSI® Retail and Consumer Shipping Study 2025 customer experience benchmarks for consumer shipping companies in the United States from 2017 to 2025. In 2025, the ACSI® score for the physical condition of package received stood at 85, the highest score for any category that year.
January 2025
United States
2017 to 2025
The American Customer Satisfaction Index (ACSI®) scores on a 0-100 scale at the national level with 100 being the highest and best possible score. The ACSI® is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares. Subjects of investigation are 10 economic sectors, 47 industries (including e-commerce and e-business), more than 225 companies, and over 200 federal or local government services.
Figures prior to 2021 were taken from previous reports.
*A new question first introduced in 2020.
* For commercial use only
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Professional Account
1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.
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* For commercial use only
Basic Account
Starter Account
The statistic on this page is a Premium Statistic and is included in this account.
Professional Account
1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.
