Consumers' reasons to use click-and-collect in the United States 2018

Published by
Kasia Davies,
Jan 14, 2025
This statistic shows the leading reasons given by consumers in the United States as to why they used click-and-collect services as of November 2018. Some 64 percent of survey respondents stated that they chose to buy online and pick up in store was to avoid paying for shipping.

Leading reasons to use click-and-collect among consumers in the United States as of November 2018

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Release date

January 2019

Region

United States

Survey time period

October 23 to November 20, 2018

Number of respondents

3,002 respondents

Age group

18 years and older

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