Reasons for online shopping returns in the U.S. 2022

Published by Statista Research Department, May 20, 2025

In 2022, eight out of ten U.S. online shoppers who had returned an order said they did so because the item was damaged or defective. In addition, three-quarters of e-commerce consumers had made a return because the item didn't fit, while ** percent stated that the item did not match the description.

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Reasons for returning online purchases in the United States in 2022

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Source

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Release date

March 2023

Region

United States

Survey time period

November 2022

Number of respondents

9,286 respondents

Supplementary notes

The source doesn't mention the age of respondents or type of survey.
Multiple answers were possible.
The source does not provide a release date. The date given is that of last access.

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