This statistic shows the aspects of the vehicle dealership experience that German consumers disliked the most during their purchase in 2018. It can be noted that too much paperwork was the most unappealing aspect of the dealership experience for German consumers.
Aspects of vehicle dealership experience German consumers enjoyed the least during purchase in 2018
Characteristic
Share of respondents
Too much paperwork
52%
Location
37%
Pricing issues/haggling
36%
Lack of availability/stock
30%
Overall purchase experience took too long
27%
Poor demonstration of in-vehicle features/technology
19%
Poor dealer responsiveness to emails/texts/phone calls
15%
Dealer did not have access to information already provided
15%
Pushy sales person
14%
Poor showroom/dealership condition
10%
Poor technology/digital tools
9%
0%5%10%15%20%25%30%35%40%45%50%55%60%
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Deloitte. (February 1, 2018). Aspects of vehicle dealership experience German consumers enjoyed the least during purchase in 2018 [Graph]. In Statista. Retrieved May 08, 2025, from https://www.statista.com/statistics/922232/aspects-of-dealership-experience-german-consumers-disliked-most/
Deloitte. "Aspects of vehicle dealership experience German consumers enjoyed the least during purchase in 2018." Chart. February 1, 2018. Statista. Accessed May 08, 2025. https://www.statista.com/statistics/922232/aspects-of-dealership-experience-german-consumers-disliked-most/
Deloitte. (2018). Aspects of vehicle dealership experience German consumers enjoyed the least during purchase in 2018. Statista. Statista Inc.. Accessed: May 08, 2025. https://www.statista.com/statistics/922232/aspects-of-dealership-experience-german-consumers-disliked-most/
Deloitte. "Aspects of Vehicle Dealership Experience German Consumers Enjoyed The Least during Purchase in 2018." Statista, Statista Inc., 1 Feb 2018, https://www.statista.com/statistics/922232/aspects-of-dealership-experience-german-consumers-disliked-most/
Deloitte, Aspects of vehicle dealership experience German consumers enjoyed the least during purchase in 2018 Statista, https://www.statista.com/statistics/922232/aspects-of-dealership-experience-german-consumers-disliked-most/ (last visited May 08, 2025)
Aspects of vehicle dealership experience German consumers enjoyed the least during purchase in 2018 [Graph], Deloitte, February 1, 2018. [Online]. Available: https://www.statista.com/statistics/922232/aspects-of-dealership-experience-german-consumers-disliked-most/
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