Department store customer satisfaction index South Korea 2024

Published by
Nina Jobst
,
Jan 27, 2025

According to the National Customer Satisfaction Index of department store chains in South Korea in 2024 Hyundai Department Store received the highest customer satisfaction index, amounting to 81 out of 100 points. Closely following was Shinsegae Department store with only one point less.

National Customer Satisfaction Index (NCSI) of department store chains in South Korea in 2024

CharacteristicIndex score on a 0 to 100 scale
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Statistic: National Customer Satisfaction Index (NCSI) of department store chains in South Korea in 2024

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Source

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Release date

January 2025

Region

South Korea

Survey time period

2024

Supplementary notes

Korea Productivity Center defines the National Consumer Satisfaction Index (NCSI) as an "index of satisfaction level evaluated by customers who have used the domestically and internationally produced products and services sold to final customers at home, measured and quantified based on modeling."

The source does not state a publication date, the publication date used here is therefore the date of data access.

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