This statistic depicts the leading mattress companies segment in the United States in 2024, based on customer satisfaction among offline/in-store shoppers. The study found that Ashley Sleep and Tempur-Pedic were the most satisfying mattress retailers for customers shopping in-store, each with satisfaction scores of 884 out of 1,000.
Leading mattress companies in the United States in 2024, by in-store customer satisfaction
(based on a 1,000 point scale)
Characteristic
Customer satisfaction (based on a 1,000 point scale)
Customers who purchased a mattress in the last 12 months
Supplementary notes
Rankings are based on numerical scores, and not necessarily on statistical significance. The study measures customer satisfaction with mattress purchases based on seven factors (in order of importance): comfort; price; support; durability; warranty; features; and customer service.
Satisfaction is measured on a 1,000-point scale.
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J.D. Power. (November 6, 2024). Leading mattress companies in the United States in 2024, by in-store customer satisfaction (based on a 1,000 point scale) [Graph]. In Statista. Retrieved June 09, 2025, from https://www.statista.com/statistics/954368/leading-mattress-companies-by-customer-satisfaction-us/
J.D. Power. "Leading mattress companies in the United States in 2024, by in-store customer satisfaction (based on a 1,000 point scale)." Chart. November 6, 2024. Statista. Accessed June 09, 2025. https://www.statista.com/statistics/954368/leading-mattress-companies-by-customer-satisfaction-us/
J.D. Power. (2024). Leading mattress companies in the United States in 2024, by in-store customer satisfaction (based on a 1,000 point scale). Statista. Statista Inc.. Accessed: June 09, 2025. https://www.statista.com/statistics/954368/leading-mattress-companies-by-customer-satisfaction-us/
J.D. Power. "Leading Mattress Companies in The United States in 2024, by In-store Customer Satisfaction (Based on a 1,000 Point Scale)." Statista, Statista Inc., 6 Nov 2024, https://www.statista.com/statistics/954368/leading-mattress-companies-by-customer-satisfaction-us/
J.D. Power, Leading mattress companies in the United States in 2024, by in-store customer satisfaction (based on a 1,000 point scale) Statista, https://www.statista.com/statistics/954368/leading-mattress-companies-by-customer-satisfaction-us/ (last visited June 09, 2025)
Leading mattress companies in the United States in 2024, by in-store customer satisfaction (based on a 1,000 point scale) [Graph], J.D. Power, November 6, 2024. [Online]. Available: https://www.statista.com/statistics/954368/leading-mattress-companies-by-customer-satisfaction-us/
