The quarterly complaints energy supplier Octopus Energy resolved in Great Britain by the end of the next working day in the fourth quarter of 2020 was 59 percent. In the first quarter of 2021, it dropped to 56 percent.
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Percentage of quarterly complaints resolved by Octopus Energy by the end of the next working day in Great Britain from 2017 to 2021
Characteristic
Percentage of complaints resolved within the next working day
Energy suppliers in the United Kingdom are required to provide quarterly figures detailing the nature and volume of complaints. In 2018 Ofgem updated the reporting requirements.
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Octopus Energy . (March 17, 2022). Percentage of quarterly complaints resolved by Octopus Energy by the end of the next working day in Great Britain from 2017 to 2021 [Graph]. In Statista. Retrieved June 29, 2025, from https://www.statista.com/statistics/979824/octopus-energy-complaints-resolved-by-end-of-next-working-day-uk/
Octopus Energy . "Percentage of quarterly complaints resolved by Octopus Energy by the end of the next working day in Great Britain from 2017 to 2021." Chart. March 17, 2022. Statista. Accessed June 29, 2025. https://www.statista.com/statistics/979824/octopus-energy-complaints-resolved-by-end-of-next-working-day-uk/
Octopus Energy . (2022). Percentage of quarterly complaints resolved by Octopus Energy by the end of the next working day in Great Britain from 2017 to 2021. Statista. Statista Inc.. Accessed: June 29, 2025. https://www.statista.com/statistics/979824/octopus-energy-complaints-resolved-by-end-of-next-working-day-uk/
Octopus Energy . "Percentage of Quarterly Complaints Resolved by Octopus Energy by The End of The next Working Day in Great Britain from 2017 to 2021." Statista, Statista Inc., 17 Mar 2022, https://www.statista.com/statistics/979824/octopus-energy-complaints-resolved-by-end-of-next-working-day-uk/
Octopus Energy , Percentage of quarterly complaints resolved by Octopus Energy by the end of the next working day in Great Britain from 2017 to 2021 Statista, https://www.statista.com/statistics/979824/octopus-energy-complaints-resolved-by-end-of-next-working-day-uk/ (last visited June 29, 2025)
Percentage of quarterly complaints resolved by Octopus Energy by the end of the next working day in Great Britain from 2017 to 2021 [Graph], Octopus Energy , March 17, 2022. [Online]. Available: https://www.statista.com/statistics/979824/octopus-energy-complaints-resolved-by-end-of-next-working-day-uk/
